Questions parents ask before the first session

Play therapy is a developmentally appropriate form of counseling for children (typically ages 3–12). Because young children often can’t express themselves through words the way adults can, play becomes their language. Through carefully selected toys, art supplies, and sand trays, trained therapists help children process emotions, work through difficult experiences, and develop coping skills—all while the child feels safe and in control.

Neurofeedback is non-invasive brain training that helps the brain learn to self-regulate. Sensors placed on the scalp read brain-wave activity while your child watches a movie or plays a game—the media responds in real time to their brain patterns. Over time, the brain learns healthier patterns that improve focus, reduce anxiety, and support emotional balance. It’s painless, medication-free, and backed by over 40 years of clinical research. Visit our NeuroNook page to learn more.

Yes. We offer virtual sessions for teens, young adults, and parents throughout North Carolina. Virtual therapy uses the same evidence-based approaches as in-person sessions. Some modalities, like neurofeedback and play therapy, do require in-person visits at our Charlotte office.

Absolutely. We believe a child’s progress is strongest when parents are actively involved. Depending on your child’s age and needs, we may include parent sessions, provide strategies for home, and give you regular updates on progress. For younger children, parent involvement is a central part of the work. We also offer dedicated parent coaching for families who want additional support.

Keep it simple and positive. For younger children, you might say something like, “You’re going to meet someone who helps kids with their feelings. You’ll get to play and talk about things that are on your mind.” For teens, be honest: “I’ve found someone who specializes in working with people your age. I think it could really help.” Avoid framing it as punishment or something “wrong” with them.

Trust your instincts—you know your child better than anyone. Common signs include persistent sadness or irritability, withdrawal from friends or activities they used to enjoy, changes in sleep or appetite, declining grades, frequent physical complaints (stomachaches, headaches), excessive worry, defiance or aggression, and difficulty managing emotions. Any combination of these lasting more than a few weeks is worth exploring.

Confidentiality is important for building trust, especially with teens. What your child shares in session stays between them and their therapist, with a few important exceptions: if there is a risk of harm to themselves or others, or if there is suspected abuse or neglect. For younger children, therapists will share themes and progress with parents while preserving the child’s sense of privacy in the therapy room. For teens, we work together to find a balance that keeps parents informed without breaking the trust that makes therapy effective.